Others wondered the same…

Q: What is the promotion?
A: Buy a promotional Nestlé product and enter for your chance to WIN a NOW TV Entertainment pass, giving you access to a range of TV content via the NOW TV service. There are one thousand (1,000) to be won every hour, daily between 10am – 10pm throughout the promotional period.

Q: How long is the promotion running for?
A: The promotion starts at 10:00 on 06.05.19 and closes at 10pm on 28.07.19. The promotion has daily open and close times.

Q: What is a 'Late Entry' prize draw?
A: There will be four (4) ‘Late Entry’ prize draws after the main promotional period giving you the chance to win a NOW TV Entertainment pass if you miss the main promotional dates. Entries received between 00:00 on 29.07.19 and 23:59 on 31.08.19 will be entered in the first late entry draw. Entries received between 00:00 on 01.09.19 and 23:59 on 30.09.19 will be entered in the second late entry draw. Entries received between 00:00 on 01.10.19 and 23:59 on 30.11.19 will be entered in the third late entry draw. The final late entry draw will run from 00:00 on 01.12.19 and 23:59 on 30.06.20. Entries will not roll over between the draws.

Q: What is NOW TV?
A: NOW TV is an easy way for you to stream content to your devices. That means unmissable shows, the biggest blockbusters, exclusive sport and the best kids TV, where you want, when you want. For more information, please visit www.nowtv.com/about.

Q: How do I enter the promotion?
A: To enter:
1. Purchase a participating Nestlé promotional pack
2. Visit www.nestle-promotions.co.uk/nowtv
3. Enter the 12-character promotional code found in pack and your full name and email address
4. Select County and either UK (includes Channel Islands and Isle of Man) or ROI as country of residence
5. Once all required details are entered you will receive an instant message on screen to confirm if you have won (main promotional period only).

Q: Do I need to be connected to the internet to enter the promotion?
A: Internet connection is required to enter the promotion and to claim your prize if you are a winner.

Q: Do I need to be connected to the internet to use the NOW TV service?
A: Internet connection is required to use NOW TV. Stream via 3G/4G or WiFi (Charges may apply). See www.nowtv.com/terms for more details.

Q: Where can I find my unique 12-character promotional code?
A: Your unique 12-character codes can be found on the inside of your promotional pack. Click here to see an example.

Q: Which products are included in the promotion?
A: The following products are included in this promotion, where the pack features a promotional flash relating to the NOW TV promotion:
KITKAT® 4 Finger
- KITKAT® 4 Finger Milk Single
- KITKAT® 4 Finger Milk Single 2 for £1
KITKAT® Chunky
- KITKAT® Chunky Milk Single
- KITKAT® Chunky Milk Single 2 for £1
- KITKAT® Chunky Peanut Butter Single
- KITKAT® Chunky Peanut Butter Single 2 for £1
AERO® Peppermint
- AERO® Peppermint Medium Single
- AERO® Peppermint Medium Single 2 for 1
AERO® Milk Chocolate
- AERO® Milk Chocolate Medium Single 2 for £1
ROWNTREE’S® Fruit Pastilles
- ROWNTREE’S® Fruit Pastilles Single
- ROWNTREE’S® Fruit Pastilles Single 2 for £1
Toffee Crisp®
- Toffee Crisp® Single
- Toffee Crisp® Single 2 for £1
Yorkie® Milk
- Yorkie® Milk Single
- Yorkie® Milk Single 2 for £1

Q: How often can I enter and how many times could I win a NOW TV Entertainment Pass?
A: You can enter as many times as you want, so long as you have a new unique promotional code for each entry. Each code can only be used once. A maximum of two (2) passes can be won per person throughout the main and late entry periods. All wins are subject to verification as specified in the Terms and Conditions of this promotion.

Q: Do I have to purchase a Nestlé product to enter?
A: Unless you are a resident of Northern Ireland, you must purchase a promotional Nestlé pack to enter the promotion. Once you have purchased a pack, visit www.nestle-promotions.co.uk/nowtv to enter.

Q: I'm a resident of Northern Ireland, how do I enter?
A: If you are a resident of Northern Ireland, you have the option to enter via the no purchase necessary route by sending your name, age, full postal address and email address to: WIN A NOW TV Pass Promotion, NPN, Consumer Services, Nestlé UK Ltd, Haxby Road, York, YO91 1XY. Once the request has been verified we will send you a promotional code via email, which can then be entered on the website in order to enter the promotion. Only one entry per stamped, correctly mailed envelope, and a maximum of three (3) entries is permitted per day. Applications must be received by 31.05.20 to ensure that requests can be processed before the final closing date of the promotion.

Q: I sent in a postal entry from Northern Ireland, but I haven’t received a response. What should I do?
A: Please contact Nestlé Consumer Services either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK inc. CI/IoM + ROI), and we will be more than happy to help.

Q: How old do I have to be to enter?
A: You must be aged eighteen (18) years or older to enter this promotion.

Q: Do I need to keep hold of my promotional wrapper?
A: Yes, winners may be asked to provide their promotional pack with the unique code as proof of purchase to verify their claim.

Q: I am not in the UK. Can I still enter?
A: Only residents of the UK, Isle of Man, Channel Islands and Republic of Ireland can enter the promotion.

Q: Do I need a NOW TV account to be able to enter?
A: No, if you do not currently have a NOW TV account you can simply create one when redeeming your free Entertainment pass if you have won.

Q: Will I be signed up to a NOW TV contract by entering?
A: NOW TV is a contract free service. If you win a NOW TV Entertainment month pass through the promotion you will then be able to create a free NOW TV account to redeem your pass. You won’t be charged for your free month pass, however unless cancelled your pass will auto-renew at £8.99/€15.00 per month. You can cancel your month pass service at any time before your next month is due to start. When you cancel it, you’ll continue to have access to your Entertainment Pass until your next payment would have been due, but it won’t automatically renew after that.

Q: I’m an existing NOW TV customer, can I still enter the promotion?
A: Existing NOW TV customers can enter the promotion and win a free NOW TV Entertainment month pass. In order to apply a free pass, existing NOW TV customers who are currently using another Entertainment Pass voucher offer will need to wait until their current voucher has less than 30 days remaining before being able to apply their free pass. Customers who are not currently on an offer will be able to apply their voucher to their account immediately.

Q: What Prizes are available to win?
A: There are one thousand (1,000) NOW TV Entertainment month passes available to be won every hour from 10am on 06.05.19 to 10pm 28.07.19 (Main Promotional Period). All prizes are available to be won. Winners will receive a one month NOW TV Entertainment Pass. An additional two thousand (2,000) prizes are available to be won in each late entry draw.

Q: How many Passes can I win?
A: You can win a maximum of two (2) passes per person throughout the Main Promotional Period and Late Entry draws.

Q: How are winners notified? (Main Promotional Period Only)
A: If you are a winner, you will be notified immediately on-screen after entering your unique code and you will also receive a confirmation email. Both the onscreen notification and confirmation email will contain details of how to redeem your NOW TV Entertainment pass. All NOW TV passes must be redeemed through the NOW TV website by 23:59 on 01.08.20.

Q: How are winners notified? (Late Entry Draws Only)
A: If you are a winner, you will be notified via email within 10 working days of the relevant draw. You then need to follow the instructions, claim your pass and redeem through the NOW TV website by 23:59 on 01.08.20.

Q: How long will my pass be valid for?
A: The month passes last for one calendar month from the date of activation. You will be able to check the expiry date of your pass through your NOW TV account. Please note, stopping, pausing or re-starting content won’t extend the access period of your pass, once the access period has expired the content will no longer be available to you.

Q: Can I have more than one pass type active on my account at the same time?
A: Yes, you can have more than one pass type active on your account at the same time.

Q: Why can’t I redeem my NOW TV pass?
A: Each winner is permitted to win a maximum of two (2) NOW TV Entertainment passes only. If you have already redeemed two (2) NOW TV Entertainment passes through your account, you will not be able to redeem another.
If you are an existing NOW TV user with an Entertainment pass active on your account, you will still be able to apply the code to your account. Your new pass will activate once your current paid pass has expired. If you are still having trouble redeeming your pass, please visit help.nowtv.com/nestle or for live chat support contact https://help.nowtv.com/get-in-touch/ for UK and https://help.nowtv.com/ie/contact-us for ROI.

Q: How will I receive my pass?
A: 1. If you’re a winner in the main promotional period, you will be notified on screen once you have successfully entered the promotion
2. A confirmation email will also be sent to all winning participants (main promotional period and late entry draws)
3. Click the button shown on screen (or via the confirmation email) to go to the NOW TV website
4. Once you have registered or logged in, your code will be automatically applied.

Q: The 'Grab Your Pass' button on screen doesn’t work/is not applying my discount code. What should I do?
A: Please try to click the button in the email that was sent to your email address. If your problem persists visit help.nowtv.com/nestle or for live chat support contact https://help.nowtv.com/get-in-touch/ for UK and https://help.nowtv.com/ie/contact-us for ROI.

Q: What details will I need to enter?
A: To enter the promotion, we will require your valid email address (genuine and only one that is personal, valid and accessible throughout the promotion), full name and the 12-character unique promotional code found inside promotional packs.
If you are a winner, you will also be required to create a NOW TV account if you do not already have one. To do so, you must provide your full name, postal address, email address and enter payment card details. Don’t worry though, you will not be charged for your free pass. N.B. Month passes auto-renew at standard price unless cancelled (Entertainment £8.99/€15.00). Please note, no address information or debit/credit card details will be taken on the Nestlé website, any website requesting these details are not official Nestlé websites. Details entered on the NOW TV website are subject to NOW TVs Privacy Policy which can be found here.

Q: How do I cancel my NOW TV pass?
A: To cancel a pass, and avoid additional charges, please follow these instructions:
a. Go to www.nowtv.com and log in to your account
b. Go to 'My Account' in the menu bar
c. Select 'Passes & vouchers' or 'My Passes' if you’re an ROI customer
d. Select 'Cancel Pass' next to the Entertainment Month Pass, then follow the steps.
You will be able to keep watching until the date your payment was due.

Q: Will I still be able to watch NOW TV if I cancel my pass before the end of the month?
A: To stop your month pass from renewing, you just need to cancel it one day before your month is over. If you cancel it earlier, you will be able to keep watching until the date your payment was due.

Q: I don’t have a NOW TV Box; can I still redeem the offer?
A: Yes, NOW TV can be streamed to over 60 devices. For more details head to www.nowtv.com/devices.

Q: How do I set up a NOW TV account?
A: If you have won a NOW TV pass, you will be instructed to follow the on-screen instructions to the NOW TV website where you will be able to register a new NOW TV account.

Q: Do I have to complete the redemption process straight away?
A: You will be sent a confirmation email which will allow you to claim at a later date should you not wish to claim immediately. Your NOW TV Entertainment pass will activate as soon as it is logged on your NOW TV account.

Q: How long do I have to redeem my NOW TV Entertainment pass?
A: If you have won a NOW TV Entertainment pass, you must redeem your pass with NOW TV by 23:59 01.08.20.

Q: I’m having trouble reading my code from the promotional packaging, who can I contact?
A: Nestlé does not assume any responsibility for promotional codes damaged or defaced in the way the product packaging is opened. If you cannot read your promotional code due to a genuine printing error, you should contact Nestlé Consumer Services either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK inc. CI/IoM + ROI) and a replacement code will be sent to you. Any request for a replacement code must be received by 31.05.20 to ensure that the request can be processed before the final closing date.

Q: I’m having trouble entering my details / claiming my NOW TV pass, what should I do?
A: Please make sure you’re following all the on-screen directions carefully, and that you’re entering all fields marked with an asterisk (*). Any mistakes or errors you make will be prompted online. If you’re still having problems, please contact the Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK inc. CI/IoM + ROI).

Q: The website doesn’t recognise my code, or tells me it has already been entered. What should I do?
A: Firstly, make sure you’ve entered your code exactly as it appears on the pack. If you’ve previously entered this code, you will be unable to enter again using the same code. If you are still getting an error message and you are not sure why, please contact the Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK inc. CI/IoM + ROI).

Q: My computer / the website crashed as I was entering the promotion, how will I know if I’ve entered successfully?
A: A valid entry has been made if:
1. You enter a unique code on the website home page and a confirmation message is displayed on screen confirming if you are a winner.
2. If you are a winner, you will also be sent a confirmation email which will allow you to redeem your NOW TV Entertainment pass at a later date should you not wish to redeem immediately.
If your computer or the website crashes during this process, please revisit the website and re-enter the same code and email address combination again. If the code you entered was a winning code, the website will remember your previous entry and will confirm your win for you. If you were not a winner the first time, then you will get an error message saying that the code has already been used. This will indicate that you were not a winner with the code, or that you are not using the same email address that was originally used to redeem the code.

Q: I haven’t received my win notification email; does that mean I’ve not won?
A: Firstly, please check your email Spam/Junk folder in case the win notification email has inadvertently been filed there. Please note that only WINNERS will receive a confirmation email. If you definitely haven’t received the confirmation email, please return to the microsite and enter your code and personal details again. Upon clicking ‘Submit’, if an error message is shown indicating that the code you have entered has already been redeemed then you have already successfully entered, and you have not won. This would explain why you didn’t receive a confirmation email. If the code you entered was a winning code, the website will remember your previous entry and will confirm your win for you.
We are aware that some emails sent to Gmail accounts are being delayed. If you have a Gmail account and haven’t received your win notification email, please wait a few hours and check again. Please also check your Spam / Junk folder.

Q: The website isn’t loading / working properly. What should I do?
A: Please refresh your browser and try to access the page again. It may be that you need to clear your cache by holding down ‘CTRL’ and pressing ‘F5’; this consists of data stored by your computer to enable similar future actions to be completed quicker. If you experience problems on one device, please try on another. If you continue to experience problems, please get in touch with our Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK inc. CI/IoM + ROI).

Q: I think I might have entered the wrong details. What should I do?
A: If you believe you may have entered your details incorrectly, you can contact Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK inc. CI/IoM + ROI).

Q: What are Cookies?
A: Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular web browser and website, and can be accessed either by the website or the web browser. This allows the website to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the Cookie and so is able to carry information from one visit of the website to the next. Nestlé websites never store personal information inside Cookies, and we try to use Cookies as little as possible. Nestlé only allows a very limited number of well-known third parties to place Cookies on our websites, although you can always control exactly which Cookies will be allowed and which not.

Q: Why are Cookies used on this website?
A: A complete list of which Cookies are used on this website can be accessed at any time by clicking the “Cookies” link in the footer of this website. You can also read more about Nestlé’s Cookie policies and can even control exactly which third party Cookies are allowed and which are not.

Q: Are my details secure on this website?
A: Yes. This website uses an SSL certificate to provide 2048-bit encryption to all of our Promotion participants. This encrypts the data that you send and receive from the site during the registration and login processes. It encrypts your personal information so that it is impossible to read when it travels across the internet.

Q: Are my details & payment information secure on the NOW TV website?
A: Yes. For full information about the safety & security of your details please visit NOW TV at https://watch.nowtv.com/privacy. For details on how your payment information is used, please visit https://www.nowtv.com/terms.

Q: What will you do with the details I provide when entering?
A: The details we ask you for are for communication purposes around this promotion only. If you would like more information on how your details are used, please see our Privacy Policy accessible through the links at the bottom of this page. Your personal details will at all times be kept confidential and in accordance with the General Data Protection Regulation (GDPR) as applicable.

Q: What is the minimum browser requirement for this website?
A: For optimum performance, we recommend using the latest full release of standard browsers listed below (no Beta releases). The site has been tested on the following:
• Internet Explorer 11.0
• Mozilla Firefox 66.0
• Safari 6.2
• Google Chrome 73.0
In addition, the site has been tested using the latest version of Safari for iOS and the latest version of Google Chrome for Android.

Any other questions / issues / concerns

Please contact Nestlé Consumer Services team free on 00800 6378 5385 (UK inc. CI/IoM & ROI) with as much information as possible and we’ll be happy to help.